FAQs

1. What products does Jessica Kempen offer?

Jessica Kempen specializes in handmade wooden essentials. Each product is carefully crafted with high-quality wood to combine durability, functionality, and aesthetic appeal. Our collection includes home essentials, gifts, and decorative pieces that are both practical and elegant.

 

2. How can I place an order?

You can place orders directly through our website: https://jessicakempen.com. Add your desired items to the cart, proceed to checkout, and complete payment using PayPal for a secure transaction.

 

 

3. What are the payment methods available?

We currently accept PayPal as our secure payment method. PayPal ensures that your transactions are protected and your financial information remains safe.

 

 

 

4. What is the order cut-off time?

Orders must be placed before 5:00 PM (GMT-05:00) Eastern Standard Time, New York to be processed the same day. Orders placed after this time will be handled on the next business day.

5. How long does order processing and shipping take?

  • Handling Time: 2–4 business days (Mon–Fri)

  • Transit Time: 4–6 business days (Mon–Fri)

  • Total Estimated Delivery: 6–10 business days, depending on your location

We strive to process and ship all orders quickly while maintaining the quality of our handmade products.

 

6. Do you offer free shipping?

Yes, Jessica Kempen provides free shipping on all orders.

7. Can I return or exchange a product?

Yes, we accept returns and exchanges for both defective and non-defective products. Please note:

  • Customized or personalized products are non-returnable and non-refundable, unless they arrive defective, damaged, or not as described.

  • All returned products must be in new condition.

  • Returns must be sent by mail within 30 days of delivery.

  • Customers are responsible for return shipping costs unless the item was defective or damaged.

  • Refunds are processed within 5 business days after receiving the returned item.

  • There are no restocking fees.

 

8. How do I return a product?

To return a product, please contact our support team at [email protected] or call +1 702-929-8533. We will provide instructions for mailing your item back.

 

9. How can I contact customer support?

You can reach our support team through:

  • Email: [email protected]

  • Phone: +1 702-929-8533

  • Address: 266 Cordelia Cove Ave, Henderson, NV 89011, USA

Our team is happy to assist with any questions about products, orders, returns, or shipping.

10. Are your products handmade?

Yes, every product from Jessica Kempen is carefully handcrafted. We focus on quality, craftsmanship, and sustainability to ensure each item is unique and long-lasting.