At Jessica Kempen (https://jessicakempen.com), we are committed to providing high-quality handmade wooden essentials and ensuring complete customer satisfaction. This Return & Refund Policy outlines our approach to returns, exchanges, and refunds.
Returns
We accept returns for both defective and non-defective products. Please note:
- Customized or Personalized Products: Non-returnable and non-refundable unless they arrive defective, damaged, or not as described.
- Product Condition: All returned items must be in new condition.
- Return Method: Returns must be sent by mail.
- Return Timeframe: Returns are accepted within 30 days of delivery.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
- Restocking Fees: There are no restocking fees.
To initiate a return, please contact our support team at [email protected] or call +1 702-929-8533. We will provide instructions for returning your item safely.
Exchanges
We accept exchanges for products that meet the above return conditions. If you wish to exchange an item, please contact our support team to discuss availability and process the exchange.
Refunds
Refunds will be processed once the returned item has been received and inspected. Please allow up to 5 business days for refund processing. Refunds will be issued through the original payment method (PayPal).
Defective or Damaged Items
If your order arrives defective, damaged, or not as described, please contact our customer support team immediately. We will ensure that a replacement is sent or a full refund is issued.
Contact Information
For questions regarding returns, exchanges, or refunds, our support team is available:
- Email: [email protected]
- Phone: +1 702-929-8533
- Address: 266 Cordelia Cove Ave, Henderson, NV 89011, USA
At Jessica Kempen, your satisfaction is our top priority. We aim to make the return and refund process simple, transparent, and hassle-free, so you can shop confidently for our handmade wooden essentials.