At Jessica Kempen (https://jessicakempen.com), we take pride in delivering high-quality handmade wooden essentials to our customers in a timely and reliable manner. This Shipping Policy explains our order processing, handling times, delivery methods, and other important shipping information.
Order Processing and Cut-Off Time
Orders are processed Monday through Friday, excluding holidays. To ensure same-day processing, orders must be placed before 5:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders placed after the cut-off time will be processed on the next business day.
Handling Time
Once an order is received, our team carefully prepares and packages your items to ensure safe delivery.
- Handling Time: 2–4 business days (Mon–Fri)
Shipping Methods and Transit Time
We provide reliable shipping for all destinations. Estimated transit times are:
- Transit Time: 4–6 business days (Mon–Fri)
- Total Estimated Delivery: 6–10 business days, depending on the destination and customer location
Please note that delivery times may vary due to weather, customs delays, or other factors beyond our control.
Shipping Costs
Jessica Kempen offers free shipping on all orders. There are no hidden fees or additional charges for delivery.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. This allows you to monitor your package from our workshop to your doorstep.
International Shipping
Currently, we ship primarily within the United States. For inquiries about international shipping, please contact our support team at [email protected].
Shipping Issues and Delays
If your order is delayed or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Information
For questions about shipping, handling, or delivery, our customer support team is available:
- Email: [email protected]
- Phone: +1 702-929-8533
- Address: 266 Cordelia Cove Ave, Henderson, NV 89011, USA
At Jessica Kempen, we are committed to providing a smooth and reliable shipping experience for all customers. From our workshop to your home, we ensure your handmade wooden essentials arrive safely and on time.