At Jessica Kempen, we are committed to providing fast and reliable shipping on all orders of our metal wall art. Please review the details of our shipping policy below to understand how we handle your orders and deliveries.
1. Order Processing Time
- All orders placed on Jessica Kempen will be processed within 1-2 business days.
- Orders are typically processed Monday through Friday, excluding holidays.
- Once your order is processed, you will receive a confirmation email with tracking information.
2. Delivery Time
- After processing, orders are shipped within 4-7 business days depending on your location within the United States.
- We strive to ensure timely delivery, but please note that delivery times may vary depending on the shipping carrier, your location, and any unforeseen delays.
3. Free Shipping in the USA
- We offer free shipping on all orders within the United States. This applies to all products listed on our website.
- Free shipping is available to all states, including Alaska and Hawaii, within the continental U.S.
4. Shipping Methods
- We use reputable carriers to ship our products, including USPS, UPS, and FedEx, depending on your location and order size.
- You will receive an email notification with tracking details once your order has shipped.
5. Shipping Restrictions
- Currently, we only ship within the United States. We do not ship internationally.
- We do not ship to P.O. boxes or APO/FPO addresses at this time.
6. Address Accuracy
- Please ensure that the shipping address entered at checkout is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information.
- If you realize that your address is incorrect after placing your order, please contact us immediately at [email protected] or +1 254-393-1813 so we can assist you in correcting it before shipment.
7. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to check the status of your order directly through the carrier’s website.
8. Delays and Issues
- While we strive to ensure timely delivery, delays can occasionally occur due to weather conditions, carrier issues, or other unforeseen circumstances.
- If you experience any issues with shipping or delays, please reach out to us at [email protected] and we will help resolve the situation.
9. Lost or Damaged Items
- If your order is lost or damaged in transit, please contact us immediately at [email protected] or +1 254-393-1813. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
10. Return Shipping
- Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.
- For returns, please contact us at [email protected] or +1 254-393-1813 for return instructions.
11. Contact Information
If you have any questions or concerns regarding shipping, please reach out to us:
- Email: [email protected]
- Phone: +1 254-393-1813
- Address: 266 Cordelia Cove Ave, Henderson, NV 89011, USA
Thank you for shopping with Jessica Kempen! We are dedicated to providing you with a smooth and enjoyable shopping experience.